You will never meet the patients better speech privacy would have saved. That is the problem. The patient who holds back a symptom does not tell you why. The one who skips the follow-up does not call to explain. Nothing shows up in a chart audit. The visit just quietly does less than it should…

May is Mental Health Awareness Month, and the conversations being celebrated this month are, by their nature, the most private a person can have. Disclosures about trauma. Substance use. Suicidal ideation. Marriage. Money. Whatever it is that finally brought someone through the door. Therapists, counselors, and Employee Assistance Program (EAP) clinicians spend their careers building…

When a child walks into a Child Advocacy Center, they are often facing one of the most difficult moments of their lives. The environment they step into plays a massive role in their comfort and their ability to share their story. While much attention is given to the visual design of these spaces, there is…